Position Overview:

Seeking enthusiastic individual with strong desire to provide helpdesk support.

Responsibilities of the PC/Helpdesk Technician include:

• Providing phone and hands-on 1st level troubleshooting to solve user technical issues received via telephone/email;
• Help Desk assisting 2nd level support with workstation repairs and assisting 2nd level support representatives with basic troubleshooting;
• Handling special projects independently, which may include technical work, documentation, planning, and coordination with internal users and IT resources;
• Participating in team projects and performing additional duties as required.

Qualifications include, but are not limited to:

• 2 to 3 years experience supporting MS Office & some Active Directory Experience.
• One to 2 years experience with Windows XP desktop and Windows 2000/2003 server operating systems, and Intel based personal computers required.
• Must be comfortable troubleshooting end user issues via telephone.
• Must possess strong interpersonal, organizational, and problem-solving skills.
• Must be user-oriented and a strong team player.
• Maintain record of daily data communication transactions, problem and remedial action taken, and installation activities in call tracking system (BT).
• Knowledge of related peripherals, including TCP/IP network protocols and internet technologies and familiarity with VPN, Blackberry device, Apple, iMac a plus.